Merchants can request a full/partial refund for a “captured” or “settled” transaction regardless of the payment method. The request can be sent within 180 days from the transaction creation date and the refund process will take about 7-14 days after the request is sent.

Eligible merchants may request for Fiuu “Refund Portal” so as to ease their buyers to provide bank account details to shorten the refund lead time.

For payment made via Fiuu Cash, refund will not be applicable. Merchants will need to collect bank account information from the customers and perform wire transfer separately without Fiuu’s involvement.

Method : POST or GET

Field Name	Data Type(Size)	M/O	Description
RefundType	a(1)	M	P - Partial Refund
MerchantID	an(1..32)	M	Merchant ID provided by PG
RefID	ans(1..100)	M	Unique reference ID for tracking purpose sent by merchant
TxnID	n(1..20)	M	PG Transaction ID
Amount	n(10,2)	M	eg. '5.00' Amount to be refunded
BankCode	an(8)	C	Applicable for Online Banking only. (Refer to predefined bank lists)
BankCountry	a(2)	C	Applicable for Online Banking only. Two letters country ISO code. (Default value: MY)
BeneficiaryName	as(1..100)	C	Applicable for Online Banking only.
BeneficiaryAccNo	ans(1..100)	C	Applicable for Online Banking only.
Signature	an(32)	M	This is the data integrity protection hash string.
mdr_flag	n(1)	O	This is to include or exclude MDR refund to the buyer if the amount is same as billing bill amount. Available value is as below: 0 - Include MDR/Full Refund (Default) 1 - Exclude/Reserved MDR
notify_url	as	O	This is the URL for merchant to receive refund status (same format as the response of the API). Either 00 (Success) or 11 (Rejected)

Signature = md5( {RefundType}{MerchantID}{RefID}{TxnID}{Amount}{secret_key} )

Reponse

PG responds JSON format to merchant upon a successful request (positive result)

Field Name	Data Type(Size)	M/O	Description
RefundType	a(1)	M	Echo of merchant request
MerchantID	an(1..32)	M	Echo of merchant request
RefID	ans(1..100)	M	Echo of merchant request
RefundID	n(1..11)	M	Refund ID provided by PG
TxnID	n(1..20)	M	Echo of merchant request
Amount	n(10,2)	M	Echo of merchant request
Status	a(2) [00, 11, 22]	M	22 for 'Pending' (Upon Request) 11 for 'Rejected' (via notify_url) 00 for 'Success' (Refunded, via notify_url)
Signature	a(32)	M	This is data integrity protection hash string.
reason	ans(1..255)	O	Reason for rejected status
FPXTxnID	ans(1..100)	O	FPX channel Transaction ID

Signature = md5( {RefundType}{MerchantID}{RefID}{RefundID}{TxnID}{Amount}{Status}{secret_key} )

PG will respond the following in JSON format once error occurs (negative result)

Field Name	Data Type(Size)	Description
error_code	an(1)	Refer to Appendix C
error_desc	ans(1..255)	Refer to Appendix C